Privacy Policy - DriveVault

📱 The App

🔒 100% Offline

DriveVault works completely offline. The app does not connect to the internet, does not transmit any data, and does not send analytics or telemetry. Your drive catalogs, file metadata, previews, tags, notes, and ratings all remain on your Mac. We cannot see or access any of your data unless you choose to send it to us yourself, such as a diagnostic report (see below).

When you scan a drive, all processing happens locally on your device. DriveVault reads your files to generate previews and extract metadata, but this information never leaves your computer.

🩺 Diagnostic Reports

DriveVault includes an optional Diagnostic Center to help us fix problems that are hard to reproduce, such as scanning issues that depend on your particular drives, files, and setup. It only runs when you start a diagnostic session, and it stops as soon as you end it.

During a session, DriveVault records:

Your actions in the app: the steps you take in DriveVault while the session is running, so we can see what led up to the issue.
Technical system data: process and performance information about what DriveVault and your Mac are doing during the session.

Reports are designed to be anonymous and do not include your name, email address, or other identifying information. File paths are anonymised by default. If you turn this option off, the report will include your real file and folder names, which may contain personal information, so we recommend leaving it on unless we ask otherwise.

✋ You stay in control

Diagnostic reports are never uploaded, synced, or sent automatically. When you end a session, DriveVault saves the report as a plain .txt file on your Mac. You can open it in any text editor to see exactly what it contains before deciding whether to send it to us.

If you choose to send us a report, we use it only to investigate and fix the issue you're experiencing and to improve DriveVault. Please note that if you send a report by email, it will be linked to the email address you send it from. Reports are handled in the same way as other support requests and are never sold or shared with third parties.

We don't deliberately keep diagnostic reports once your issue is resolved, but we also don't routinely clear out our inbox, so we can look back at past conversations if the same issue comes up again. This means a report you email to us, along with your email address, will remain in our email account, which is hosted by Google (Google Workspace). You can ask us to delete your emails and any reports you've sent at any time by contacting hello@drivevault.io.

✉️ Email & Communications

We may collect your email address in the following circumstances:

Website signup: If you enter your email on www.drivevault.io, you consent to receiving product updates, tips, and occasional announcements from DriveVault.
Beta waitlist: If you previously signed up for our beta waitlist, your email was added to our mailing list to notify you about product updates and launch information.
Support requests: If you contact us for support, we retain your email to respond to your request.

You can unsubscribe from marketing emails at any time using the link in any email, or by contacting us directly.

💳 Purchases & Billing

All purchases are processed through the Mac App Store by Apple. We do not receive or store your payment details. Apple may provide us with non-personal transaction information (such as purchase receipts) to unlock features on your device.

You can manage your purchases in your App Store account settings. Refunds are handled by Apple in accordance with their policies.

🤝 Data Sharing

We do not sell your personal information. We use limited third-party services only where necessary:

Formspree: For processing email signup forms on our website.
Apple: For in-app purchases and payment processing.
Google Workspace: For our email, including support requests and any diagnostic reports you send us.
Canny: For bug reports and feature requests. To leave feedback, you'll need to create a free Canny account, and we'll see the username you choose along with anything you post. Your Canny account is covered by Canny's own privacy policy.
Google Analytics: For anonymous website analytics (not in the app).

🗄️ Data Retention

Email addresses are retained until you unsubscribe or request deletion. Support emails and any diagnostic reports you send us are kept in our email account, which we don't routinely clear, so that we can refer back to them if needed. You can ask us to delete them at any time. All in-app data (drive catalogs, previews, metadata) remains solely on your device and is never transmitted to us.

🛡️ Security

DriveVault is built with security in mind. The app runs in the macOS sandbox, performs read-only scanning of your drives, and stores all data locally. Because your data never leaves your device, it's protected by your Mac's own security.

⚖️ Your Rights

You may unsubscribe from emails at any time. You can also request access to, correction of, or deletion of any personal information we hold by contacting us at hello@drivevault.io.

👶 Children's Privacy

DriveVault is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.

📝 Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective upon posting to this page.

💬 Contact Us

Questions about this Privacy Policy? Contact us at hello@drivevault.io or visit www.drivevault.io.